Oklahoma City KEY - Concierge of the Month

Renee Roberson
Hampton Inn
OKC Airport
Guest Services

Profile: Renee has worked in the hotel industry for two years, but it’s the past six months spent at the Hampton Inn that have been the most rewarding. General Manager Michelle Slovak applauded Renee’s suggestion to provide bottled water on-board the hotel shuttle during the Summer months.

WHAT TO DO: Renee is responsible for shuttling guests from the hotel to their various destinations, including stops at the National Cowboy & Western Heritage Museum, OKC National Memorial, and Bricktown.

When you’re visiting OKC with children, Renee recommends the Omniplex located in the Adventure District. “It’s like a big science fair,” said Renee. “You don’t have to hold the kids back. They can actually touch many of the exhibits.” For families interested in staying closer to the Airport, Renee suggests Celebration Station near Interstate 40 and Meridian.

Renee listens closely to guests before offering advice on restaurants, but she never passes up a chance to recommend a family-owned business like Cattlemen’s Steakhouse, Oklahoma Ribber BBQ, or Taco San Pedro.

A concierge (pronounced kon-'syerzh) is the closest thing you can find to your own personal assistant in a fine hotel. The concierge in your hotel is there to make your stay in Oklahoma City more enjoyable and hassle-free. A Concierge can do more than call a cab. Through their contacts, locally, nationally, and internationally, a Concierge can:

Obtain dinner, events reservations and tickets when and where no one else can.
Set up itineraries for visiting business people.
Make suggestions for and help plan sightseeing by bus, car, driver, limousine, or on foot.
Provide access to secretarial and office services, including faxes, telexes and photocopies.
Arrange hair, barbering, nail and beauty appointments.
Call ahead to a store and have several outfits set aside if you guess wrong about the Oklahoma weather, then have your selections delivered.
Help families relocating to Oklahoma City obtain information on neighborhoods, schools, and homes.
Help with questions pertaining to other cities - you have a friend anywhere in the world where there is a Concierge.

The Concierge has grown to be a trusted resource in the finest hotels in the world. However, don't just take our word for it. Discover what a concierge can do by simply asking for assistance. You'll find that a concierge is capable of meeting the needs of every guest, no matter how discriminating. Concierges spread good will. Call a Concierge - they won't let you down! As the #1 visitor destination city in Oklahoma, Oklahoma City has lots to see and do and whether you visit the Cowboy Hall of Fame, Omniplex, National Bombing Memorial, our beautiful museums, or stroll along the River Walk in Bricktown, the concierge staff at your hotel is there to guide you.

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