Oklahoma City KEY - Concierge of the Month

Robert Wood
Crowne Plaza - Director of Sales and Marketing

PROFILE: This year, Robert Wood will celebrate his 25th anniversary working in the hospitality industry. He began his career in Missouri and has worked in many states and in many different capacities over the past twenty-five years. Robert has spent the past three years leading the sales and marketing efforts at Crowne Plaza on Northwest Expressway in Oklahoma City.

Robert enjoys the opportunity to interact with hotel guests, and he’s frequently to recommend different restaurants, attractions, and activities to out-of-town guests.

Robert appreciates the variety of cuisines available in OKC. “If you like fish,” he says, “I would recommend the tilapia at the Metro.” The Metro is located at 64th and Western. “The Deep Fork Grill is another one of my favorite restaurants,” Robert indicated. “The rack of lamb is terrific.” Deep Fork Grill sits conveniently off Interstate 44 and N. Western. For travelers looking for an authentic Mexican restaurant, Robert suggests The Adobe Grill, located at N.W. 50th and Shartel. “Mexican restaurants have to make great salsa,” he believes. “Visitors will love Adobe Grill’s homemade salsa.”

For guests who have some extra time during their stay, Robert encourages them to check out three local attractions: The Oklahoma City National Memorial and Museum, the Cowboy and Western Heritage Museum, and the Oklahoma Heritage Museum. “If you’re looking to capture a true picture of Oklahoma, then you have to visit these three museums,” Robert states. “Each museum does a great job of showing visitors what makes Oklahoma special in their own, unique way.”

For guests wanting to spend some time in the great outdoors, Robert recommends guests spend time at Lake Hefner Park. “There are bike trails, walking trails, and playground equipment for the kids,” he said. “You look at this big lake, and you sometimes have to remind yourself that you’re in the middle of the City.” However, Robert knows how unpredictable Oklahoma weather can be, so he’s always ready to send guests shopping at Penn Square Mall, if the weather doesn’t cooperate with their outdoor plans.

A concierge (pronounced kon-'syerzh) is the closest thing you can find to your own personal assistant in a fine hotel. The concierge in your hotel is there to make your stay in Oklahoma City more enjoyable and hassle-free. A Concierge can do more than call a cab. Through their contacts, locally, nationally, and internationally, a Concierge can:

Obtain dinner, events reservations and tickets when and where no one else can.
Set up itineraries for visiting business people.
Make suggestions for and help plan sightseeing by bus, car, driver, limousine, or on foot.
Provide access to secretarial and office services, including faxes, telexes and photocopies.
Arrange hair, barbering, nail and beauty appointments.
Call ahead to a store and have several outfits set aside if you guess wrong about the Oklahoma weather, then have your selections delivered.
Help families relocating to Oklahoma City obtain information on neighborhoods, schools, and homes.
Help with questions pertaining to other cities - you have a friend anywhere in the world where there is a Concierge.

The Concierge has grown to be a trusted resource in the finest hotels in the world. However, don't just take our word for it. Discover what a concierge can do by simply asking for assistance. You'll find that a concierge is capable of meeting the needs of every guest, no matter how discriminating. Concierges spread good will. Call a Concierge - they won't let you down! As the #1 visitor destination city in Oklahoma, Oklahoma City has lots to see and do and whether you visit the Cowboy Hall of Fame, Omniplex, National Bombing Memorial, our beautiful museums, or stroll along the River Walk in Bricktown, the concierge staff at your hotel is there to guide you.

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