Oklahoma City KEY - Concierge of the Month

Crystal Cochran
Biltmore Hotel
Oklahoma City

PROFILE: Crystal loves her job at the Biltmore, Oklahoma's largest hotel. Crystal has been with the hotel three years and currently serves as Front Desk Supervisor. She enjoys working at the Biltmore, which can be a bit stressful during large check-ins, because the associates have a great working relationship and have fun with each other. She thoroughly enjoys her career choice and most of all, meeting people from all over the world.

FAVORITE RESTAURANTS: “When guests ask for a restaurant recommendation near the hotel, I suggest several of my favorites. Cimarron Steakhouse features great steaks at an affordable price, served in a fun atmosphere. For a little Oklahoma flavor, I suggest Cattlemen’s Steakhouse in the Stockyards. Cattlemen’s is the oldest continuously operating restaurant in Oklahoma City, and is featured in the book 1,000 Places To See Before You Die!”

WHAT TO DO IN OKC: “From our hotel, I suggest guests catch the Oklahoma Spirit Trolley to Bricktown. The Trolley departs from hotels along Meridian with a stop at the Stockyards. I suggest guests stop to take in the Stockyards area and all of the unique western shops and an area rich in western heritage. After shopping, hop back on the trolley for the quick trip to Bricktown- Oklahoma City’s Entertainment District.

Just a few blocks from Bricktown is the Oklahoma City National Memorial and Museum. The Monument, that was erected to honor the lives of those lost there, is a sobering place to visit. The site includes a memorial for the victims of the April 1995 bombing of the Murrah Building and a museum that tells the story
beginning on April 19, 1995, continuing to present day. I would suggest you allow at least 1.5 hours for the museum and plenty of time to experience the outdoor symbolic memorial.”

“I always suggest visitors take advantage of the coupons in the KEY Magazine.”

A concierge (pronounced kon-'syerzh) is the closest thing you can find to your own personal assistant in a fine hotel. The concierge in your hotel is there to make your stay in Oklahoma City more enjoyable and hassle-free. A Concierge can do more than call a cab. Through their contacts, locally, nationally, and internationally, a Concierge can:

Obtain dinner, events reservations and tickets when and where no one else can.
Set up itineraries for visiting business people.
Make suggestions for and help plan sightseeing by bus, car, driver, limousine, or on foot.
Provide access to secretarial and office services, including faxes, telexes and photocopies.
Arrange hair, barbering, nail and beauty appointments.
Call ahead to a store and have several outfits set aside if you guess wrong about the Oklahoma weather, then have your selections delivered.
Help families relocating to Oklahoma City obtain information on neighborhoods, schools, and homes.
Help with questions pertaining to other cities - you have a friend anywhere in the world where there is a Concierge.

The Concierge has grown to be a trusted resource in the finest hotels in the world. However, don't just take our word for it. Discover what a concierge can do by simply asking for assistance. You'll find that a concierge is capable of meeting the needs of every guest, no matter how discriminating. Concierges spread good will. Call a Concierge - they won't let you down! As the #1 visitor destination city in Oklahoma, Oklahoma City has lots to see and do and whether you visit the Cowboy Hall of Fame, Omniplex, National Bombing Memorial, our beautiful museums, or stroll along the River Walk in Bricktown, the concierge staff at your hotel is there to guide you.

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