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KEY Oklahoma City

Lori Lujan
Rooms Division Manager
Best Western
Saddleback Inn and Conference Center

Profile: Lori Lujan, has served as the Rooms Division Manager at the Best Western Saddleback Inn and Conference Center for the past 7 years. Prior to that she held the position of Executive Housekeeper for 4 years. Lori started her career in the hotel business 27 years ago as a young teenager working in the housekeeping department.

Lori's time outside of work is split between church and following her 11 year old son Ryan to his many sporting events. Ryan is a stand-out athlete in Football, Baseball, Basketball and Wrestling. Supporting her son has made Lori a pretty big fan of all four sports. Lori loves the Sooners and the Oklahoma Redhawks but her favorite team is any team Ryan is playing for. An Oklahoma native, Lori not only has a Hispanic heritage but is also a descendant of both the Caddo and Delaware Native American tribes.

When guests ask Lori where is a great place to eat she is quick to tell them about Cattlemen's Steakhouse and how it is an Oklahoma City landmark. She recommends any of their steaks along with the lamb fries and their house dressing. For first time travelers to OKC Lori always recommends they not leave without experiencing Bricktown with the Bricktown Ballpark, the many clubs and restaurants and her personal favorite, Mickey Mantles.

For the many families that travel to OKC Lori recommends they check out Whitewater Bay Water Park, Frontier City or Celebration Station. The Oklahoma City Memorial is another destination that she suggests for those who have time for a special, meaningful and thought provoking experience.


A concierge (pronounced kon-'syerzh) is the closest thing you can find to your own personal assistant in a fine hotel. The concierge in your hotel is there to make your stay in Oklahoma City more enjoyable and hassle-free. A Concierge can do more than call a cab. Through their contacts, locally, nationally, and internationally, a Concierge can:

  • Obtain dinner, events reservations and tickets when and where no one else can.
  • Set up itineraries for visiting business people.
  • Make suggestions for and help plan sightseeing by bus, car, driver, limousine, or on foot.
  • Provide access to secretarial and office services, including faxes, telexes and photocopies.
  • Arrange hair, barbering, nail and beauty appointments.
  • Call ahead to a store and have several outfits set aside if you guess wrong about the Oklahoma weather, then have your selections delivered.
  • Help families relocating to Oklahoma City obtain information on neighborhoods, schools, and homes.
  • Help with questions pertaining to other cities - you have a friend anywhere in the world where there is a Concierge.

The Concierge has grown to be a trusted resource in the finest hotels in the world. However, don't just take our word for it. Discover what a concierge can do by simply asking for assistance. You'll find that a concierge is capable of meeting the needs of every guest, no matter how discriminating. Concierges spread good will. Call a Concierge - they won't let you down! As the #1 visitor destination city in Oklahoma, Oklahoma City has lots to see and do and whether you visit the Cowboy Hall of Fame, Omniplex, National Bombing Memorial, our beautiful museums, or stroll along the River Walk in Bricktown, the concierge staff at your hotel is there to guide you.



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